investor-owned utilities (IOU)

The Grid and Net Metering: A Net Positive

June 4, 2013 by Rosana Francescato

net metering

It’s not surprising that utilities aren’t fans of net metering. They can’t say that the reason they’re against it is because it eats into their profits. Instead, they use the argument that all customers are subsidizing those who use net metering.[read more]

Why Are Utilities Letting Other People Take All The Value?

April 9, 2013 by Rob Day

The traditional utility model is under threat. It's becoming harder and harder to make profits managing wires that distribute centrally-sourced kilowatt-hours to end customers on demand.[read more]

The Smart Grid – More Than Grid Modernization, It’s Grid Transformation

January 15, 2013 by Christine Hertzog

Smart Grid via Shutterstock

The Smart Grid is all about grid modernization and transformation. When we modernize the grid, we update technologies, but leave in place existing energy sources, existing business models, and existing policies. When we transform the grid, we exchange old energy sources for new ones, reinvent business models, and revise policies to...[read more]

How Disruptive Thinking Can Build a Smarter Grid

September 11, 2012 by Christine Hertzog

Power Grid via Shutterstock

Did you hear about the recent Stanford study that concluded that organic food doesn’t deliver more nutrients than conventionally-grown food?  So what?  Consumers don’t buy organic food to get more vitamins and minerals.  Consumers buy organic to avoid the pesticides, herbicides, and fungicides present in conventionally-...[read more]

Will a Natural Monopoly Protect Electric Utilities?

June 11, 2012 by Christine Hertzog

gui jun peng/Shutterstock

There are some striking similarities between the old Bell Telephone system and today’s regulated electric utilities.  Both were highly regulated, had similar mission-critical mindsets to deliver electricity or dial tone, and did not have to compete for customers given their monopoly status. But then, the phone system was...[read more]

How Consumer Experience Managers Can Help Utilities

July 18, 2011 by Christine Hertzog

The newest trend in utility/customer relationships is the growing number of Consumer Experience Manager (CEM) positions that are appearing in utilities. What is a consumer experience? Quite simply, the interactions that a consumer can have with a utility through any number of channels. The traditional utility channels for consumer...[read more]