customer engagement

Trending Topics: How Utilities Can Deliver Value for Customers and Society

August 26, 2015 by America's Power Plan

Utilities and Delivering Value

As with any investor-owned company, managers of investor-owned utilities (IOUs) are obligated to maximize shareholder value. So it pays when regulators can find ways to align shareholder value creation with the public interest. Enter performance-based regulation.[read more]

Companies Turn to Technology to Engage Consumers in Smart Energy Management

October 4, 2014 by EDF Energy Exchange

Engaging Customers and Energy Savings

Most of us in America would argue that affordable and reliable energy access is a basic life necessity, possibly even a basic human right. However, JD Power & Associates recently reported that only 3% of consumers are actually reviewing their energy usage more than once a month.[read more]

Progressive Utilities Increasingly Engage Customers Behind the Meter

May 8, 2014 by Jared Anderson

Engaging Customers

The days of merely managing wires and selling a commodity are winding down for utilities. They must compete with or embrace tech and services that give customers greater control over their homes, making it easier to reduce energy consumption, increase efficiency and ultimately save money.[read more]