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Smart Grid Transformations Are Opportunities for Utility Contact Centers

The New York Public Service Commission’s Reforming the Energy Vision (REV) report should be required reading for all electric utility executives.  As referenced in last week’s article, this document presents a well-structured framework to...

Posted May 13, 2014    

The Coming Revolution in Utility Contact Centers

Common industry consensus holds that Smart Grid technologies and policies will enable utilities to deploy new products and services in the pursuit of safe, reliable, and cost-effective electricity. Aspects of utility operations will become easier –...

Posted May 7, 2014    

Wanted: Smart Grid Policies for 14 Million Homes

The multifamily home market is not the only segment that is missing out on Smart Grid benefits. There’s another market segment that is also woefully absent from participation in Smart Grid-enabled programs and solutions.  And just like the...

Posted April 29, 2014    

How I Went to an Energy Storage Conference and a Data Analytics Session Broke Out

Rodney Dangerfield had a great line about how he went to the fights and a hockey game broke out. It was a concise and witty commentary on the frequency of bench-emptying fist fights between hockey teams. We’re going to witness a similar trend in...

Posted April 22, 2014    

The Smart Grid and Multifamily Dwelling Challenges

There are many disconnects and dysfunctions in the multifamily real estate market that are beyond the ability of renters or property owners alone to resolve.  There are multiple challenges in a market segment that includes stakeholders with...

Posted April 16, 2014    

Can a Systems Engineering Approach Solve Consumption Challenges in the Electricity Value Chain?

A system is a set of inter-related components that interact in an organized fashion toward a common purpose.  When you add living organisms like humans, it becomes an ecosystem.  The electric grid was a complex system, but the advent of...

Posted April 8, 2014    

Could the NSA Reduce CO2 Emissions?

April Fools’ Day in the USA inspires pranks and hoaxes, and smart readers beware unusual news stories on that day. Here are some fictional news headlines and stories that if real, would certainly accelerate Smart Grid and other infrastructure...

Posted April 1, 2014    

Residential Customers: A Critical Segment for Utility Survival Plans

Residential electricity consumers are a large but underserved group that could significantly impact the success and directions for the utilities of the future.  They represent the biggest number of meters in the USA.  According to the...

Posted March 25, 2014    

Advances in Graphene R&D Portend Significant Changes for Energy

Gamechanging technologies don’t just happen overnight.  There’s usually substantial time and money invested in basic research and development, a temporary lull as R&D moves into commercialization, and then an infusion of that technology in...

Posted March 18, 2014    

Energy Sources, Infrastructure, and Geopolitics: The Necessary Underpinnings to Resiliency Planning

The Smart Grid has to accomplish two objectives from an infrastructure perspective to achieve grid modernization. It has to upgrade the 20thcentury electrical grid infrastructure to the 21stcentury, and meld it with a modern, robust, and secure...

Posted March 11, 2014    

Will Batteries Be a Defining Technology Achievement in this Decade?

The 20th century was a time of extraordinary growth and change.  In the first half of that century, relatively new technologies like electricity and telecommunications indelibly altered every aspect of life. In the latter half of the 20th...

Posted March 4, 2014    

Will California Get Smart About Water?

The California drought is big news for the state and the nation.  California’s agriculture sector, which supplies about half the nation’s fruit and vegetables and uses about 80% of the state’s water, will have to idle about half a million acres...

Posted February 25, 2014